When the hard work is carrying fruit
The wish for success is very often blinded, and it is easy to sleep oneself into a world where everything just rolls on rails. “It is just extremely good” syn-drome, one could call it, when dreams replace reality, but when the train one day suddenly runs off the rails, it is difficult to get back on track. That is why the owners of Cocina Invita - La Cala, Peter, Heidi and Antonio, have been vigilant from the first day to deal realistically with things and have not allowed them-selves to take the success for granted.
Teamwork pays off
Cocina Invita - La Cala consists of a staff of 5 employees. But despite these differing tasks all five benefit from each other’s expertise and can be helpful to customers and suppliers. “When the customer enters the door, there is always someone who can help which guarantees competent assistance to the customer“, assures Peter. Heidi and Peter both have many years experience in the industry. Before the decision to settle in Spain, Peter had been employed for 10 years at the Invita Kitchens factory in Denmark and his last 6 years were as key account manager. Likewise, Heidi has 8 years of experience as a supplier to the kitchen industry in Denmark.
Danish design and quality
Invita Kitchens was established in Denmark in 1974 by Leif Nygaard and is now represented in different countries in Europe. As a result, a large number of the Scandinavian, British and Irish public who have homes in southern Spain, show great interest in Cocina Invita’s kitchens. It specifically draws this clien-tele to Danish design and quality.
Cocina Invita offers kitchens in a wide range, from romantic style to the modern minimalist style. But that does not mean that kitchens sell themselves. Although the store in La Cala de Mijas (behind Supersol) opened nearly five  years ago, they consider that they are still in the phase of building up a business. One of the main factors for customers is the first impression of the store. A good starting point may not always win business, but a bad first impression can scare the customer away. Since Cocina Invita La Cala is a small business, all things very much depend on teamwork and this is achieved partly by using each other’s expertise and experience.
Customer communication
A large part of Cocina Invita La Cala service is to have the best possible communication with the customer. It is very often a long process for the customer when buying a kitchen, before the final result can be seen. For Cocina Invita it is of great importance to create a relationship of trust with the customer not only during the purchase process, but also during the entire installation, and after when the kitchen is being maintained. If, during the process there’s anything the customer wants to change, such requests will be addressed right away without discussion. The goal is satisfied cus-tomers not only during the fitting, but also when the kitchen is finished. Because of the size of the shop, the customer will often be in contact with all employees and a family atmos-phere will rapidly occur where the customer feels good.
Nothing comes by itself 
Both Peter and Heidi admit that it is hard to do business in Spain. There has been no holiday for the last 4 years, but they are both willing to sacrifice such things, if it means that the company meets the requirements that they themselves have set. And so far they are both extremely happy with the results obtained. It is not just about running a business, but to work to achieve goals, create a good workplace and in line with increasing customer satisfaction, strengthened the belief that hard work pays off.

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